Support

Ask from the app

If you can log in, open Profile → Help in the app or on the website. It has answers to common questions, and you can send us a request from there and follow its status.

What to include in your email

• The email address of your EvalGain account.
• Which paper or answer sheet the problem is about, and what you expected to see.
• For payments: the date, amount and order or payment reference.
• A screenshot, if it helps show the problem.

Common topics

• Uploading: photos or scans of each page, in order, flat and well lit. You can scan pages with the camera in the app.
• Results: evaluation usually finishes within a few minutes. If a sheet stays under review, our team checks it and you are notified when it is ready.
• Credits and payments: credits are added as soon as a payment is confirmed. If they are missing, email us with the payment reference.
• Your account and data: see the Privacy Policy, or delete your account.

Grievances

For complaints about how we handle personal data, write to our Grievance Officer at contact@evalgain.com. See the Terms of Use for how complaints are handled.